Question 1

How much does shipping cost?

Accepted Answer

Shipping to a Pudo locker costs R99. Choose your locker here: https://www.pudo.co.za/where-to-find-us.php and mention it in your order notes.  Orders over R1000 ship for free to a Pudo locker. Door delivery costs R129.

Question 2

Can I select a Pudo locker for my delivery?

Accepted Answer

Yes, you can select your preferred Pudo locker. Check available locations here: https://www.pudo.co.za/where-to-find-us.php. Let us know your choice in the order notes, or contact us via email at info@scienceycompany.com or WhatsApp at 083 577 6282.

Question 3

Do you offer custom prints for gifts?

Accepted Answer

It depends on your request and timeline. We usually don't do custom prints for single items due to cost and time. For bulk orders, like for end-of-year functions, contact us to discuss options.

Question 4

I've misplaced your banking details...

Accepted Answer

Our banking details are as follows:

The Sciencey Company
First National Bank
Acc nr: 62810071704
Branch code: 250655
Cheque account

Question 5

I have an idea for a product...

Accepted Answer

We love to hear your ideas! If you have an idea for something that you would like to see in our store, please let us know. We're constantly improving and expanding our range and would like to incorporate our clients' needs.

Question 6

How can I return an online purchase?

Accepted Answer

You can return your online purchase within 30 days for a full refund if it's in its original condition and packaging. You'll need to cover the return shipping costs unless we made an error with your order. Personalized or custom-made items can only be returned if they're defective or damaged. Contact us to start the return process.

Question 7

Are you able to supply bulk corporate gifting solutions?

Accepted Answer

We specialize in bespoke corporate gifting for the scientific, medical, and corporate sectors. Our clients include commercial laboratories, independent science companies, medical and dental practices, research institutions, and pharmaceutical sales representatives looking for unique gifts to impress clients or reward teams. Contact us to discuss your requirements so we can develop a custom solution for your organization.

Question 8

Can you provide large quantities for end-of-year functions, corporate gifts, or birthday parties?

Accepted Answer

Yes, we can provide large quantities for special functions. To ensure that we have enough stock on hand, please contact us well in advance with your requirements.

Question 9

What types of gifts do you offer for end-of-year functions and client gifting?

Accepted Answer

We offer a curated range of customisable gifts tailored to the scientific and professional community. Our catalog includes high-end science-themed novelty pieces suitable for staff parties, executive gifting, or rep-to-client relationship building.

Question 10

Can the gifts be customized with our company logo or branding?

Accepted Answer

All gifts can be personalized with your company logo, practice name, or custom messaging. You can choose to adapt the color palette of our existing science-themed designs for a rapid turnaround, or opt for fully bespoke, ground-up custom designs if your project timeline allows.

Question 11

Can medical and pharmaceutical reps order custom gifts in smaller batches for client visits?

Accepted Answer

Yes, we understand that medical and pharmaceutical representatives often need flexible quantities for ongoing client relationship management. We accommodate both bulk year-end orders and smaller, recurring batches for clinical and corporate visits.

Question 12

What is your turnaround time for corporate orders, especially ahead of the year-end rush?

Accepted Answer

Standard turnaround times vary depending on the level of customization and the volume of the order. For end-of-year functions and large corporate rollouts, we strongly recommend placing your orders by September to ensure seamless production and delivery before the holiday rush and shutdown.

Question 13

Do you handle nationwide delivery of bulk orders?

Accepted Answer

Yes, we coordinate reliable delivery directly to your offices, laboratories, or practice locations, ensuring your gifts arrive safely and on schedule. For bulk and large-scale orders, delivery fees are calculated based on volume and destination and will be quoted separately.

Question 14

Can I get a discount for bulk orders?

Accepted Answer

Yes, we offer bulk discounts. Contact us with your needs, and we'll provide a quote.

FREE delivery to a locker on orders above R1000

Frequently asked questions